Our Service Makes The Difference
System Support
After Hours Emergency Service
For after hours emergency service call our office and leave a voice mail at x108. This is our Service Emergency Mailbox. Include your name, company name, phone number, and the nature of your issue. Our technician will be paged after the voice mail is left and will contact you shortly.
Monitored Account Updates
Do you need to update your responsible party list, add or delete an alarm code click on the link for the Account Update Forms:
Control Center Update Form Alarm Panel Update Form
How do I place my system on test?
Call the Control Center at 800.341.9292. Provide your account number, company name, your name, and passcode. Ask to place your system on test (temporarily out of service). Tell the operator how long you would like to have the system on test. Any alarm signals received during this period of time will be logged, but not dispatched on.
This is typically used for fire alarm systems, when repairs are being made to the system. However, if you are conducting a test of your intrusion alarm system you will want to do this as well.
How do I backup the files on my access control system?
Please select the system for which you are trying to backup the files:
How do I change the time on my access control system?
Please select the system for which you are trying to change the time:
Frequently Asked Questions:
- How do I get after hours emergency service?
- How do I update the responsible party list or add and delete alarm codes?
- How to I place my monitored intrusion or fire alarm account on test?
- How do I backup my access control system?
- How do I change the time in my access control system?