System Support

After Hours Emergency Service
For after hours emergency service call our office and leave a voice mail at x108. This is our Service Emergency Mailbox. Include your name, company name, phone number, and the nature of your issue. Our technician will be paged after the voice mail is left and will contact you shortly.

Monitored Account Updates
Do you need to update your responsible party list, add or delete an alarm code click on the link for the Account Update Forms:
Control Center Update Form Alarm Panel Update Form
How do I place my system on test?

Step 1
Call the Control Center at:
1-800.341.9292

Provide the following:Account Number, Company Name, Your Name & Passcode
Step 2
Ask to place your system on test (temporarily out of service). Tell the operator how long you would like to have the system on test. Any alarm signals received during this period of time will be logged, but not dispatched on.

This is typically used for fire alarm systems, when repairs are being made to the system. However, if you are conducting a test of your intrusion alarm system you will want to do this as well.